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Configurator
Design your own rug!
With the myfelt configurator you can easily design your own felt ball rug.
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Delivery and Returns
How can I return an article?
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Can additional customs costs occur in countries outside of the European Union (for example Switzerland)?
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Delivery to Switzerland – is that possible?
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Shipping to the United Kingdom
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Does myfelt deliver all customer orders climate neutrally?
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Do I receive a shipping confirmation?
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To which countries does myfelt deliver?
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Which shipping service will deliver my order?
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How much are shipping costs?
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How long is the delivery time?
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Cleaning and Care
How do I clean a myfelt felt ball rug?
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Contact
How can I become a reseller of myfelt products?
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Products and Manufacturing
Where are myfelt products manufactured?
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Which materials are used in myfelt products?
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Are all myfelt products produced under fair working conditions? What does the GoodWeave Seal mean?
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How are myfelt products different from those of other providers?
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Are there only standard sizes, or can I also order a desired custom format?
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How long does the production of my rug take?
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I would like a product in a very special design. Do you also fulfill special requests?
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Is it possible to produce a rug or another product in my desired colors?
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I would like to put a cabinet or a heavy table on my rug. Is that possible? How high is a felt ball rug?
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Do I need any anti-slip pads for the rugs?
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When does a warranty case apply? What does the five-year guarantee include?
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Do all myfelt products have a guarantee, or does it only apply to rugs?
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Is it possible to order a product sample?
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Where can myfelt felt ball rugs be used?
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Felt ball rugs and house pets
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Orders and Payment
Submitting an order
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Which payment methods does myfelt accept?
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Where do I find the selection of available rug sizes?
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Can I change my order after the fact?
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Buying and using gift certificates
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